UR.co.uk - Crewe

Matt Williams

I've just had a terrible time with UR. I've successfully bought 2 phones off them in the past which were great. But this time the phone they sent me arrived completely destroyed, so I sent it back immediately using the pre-paid label they emailed me. I assume the phone was broken in the post - I doubt UR would have posted it in that condition. But then UR claimed not to have received it - despite the Royal Mail Tracking website saying it had been delivered. After much back-and-forth by email and phone they said they would dispatch a replacement phone the same day - except the Royal Mail Tracking link they sent me says they never sent it (or more accurately, the Royal Mail never received it). Eventually I received a full refund, but only after following the Citizen's Advice Bureau's recommendation of writing a formal 'letter before a court claim'. It was a huge amount of hassle and a complete waste of my time.

Renan Daniel

Terrible customer service! I was sent a faulty mobile device, and after returning it for repair, I’ve had no updates for over 10 days. The lack of communication is unacceptable, and I’m left wondering if they even care about their customers. Definitely wouldn’t recommend.

Nico Slater

Worst company ever ! DO NOT BUY FROM THEM ! Nothing but lies and false accusations! Purchased a phone from them and the phone was still under guarantee!

It was a Samsung Flip 3 phone which started to leak ink from the center where the crease is ! I Contacted them to explain that the phone was leaking like ink and it came from the center of the phone , the ink wasn't dripping or coming out it was under the screen, they asked for pictures which were sent then they asked for the phone to repair or replace it as its still under guarantee.

I sent the phone and went on holiday only to come home to find the phone had been sent back still broken but no explanation at all no letter call or email .

I Contacted them and they said the phone wasn't covered because I had taken the screen protector off which is ridiculous because I wouldn't take a protector off thar is protecting my phone so that is the first lie they said.

They asked for more pictures which I sent to prove yet again the phone had not been tampered with or dropped on my part !

There's clearly a fault with where the phone folds !!!

They accused me of removing a screen protector then accused me of dropping the phone even though the phone has clearly not been dropped and you can clearly see the screen is faulty.

They will answer this review stating they sent the phone with a screen protector which is untrue.

They will say I took off the screen protector again untrue .

They will say the phone was dropped .....again untrue !!!

We have sent emails to Barry Poke CEO who does not want to know and who clearly has no idea how to treat customers.

Steer clear of this scam phone company because if something happens to your phone even under guarantee they are highly unlikely to repair or replace it .

They will lie and accuse you have damaging the phone in some way so they do not have to repair or replace!!

I have a YouTube video which you can see about this company and the phone scam phone company, please watch and let others know about this cowboy outfit of a company who not only refuse to repair or replace but call customers liars .

Do not purchase from these people you have been warned .

And remember they will lie and say there was a screen protector on it when there wasn't and they will lie cause their new thing now is I dropped it all lies so before they reply to this please know it will be answered with lies .

https://youtu.be/pOjLqBLfCKM?si=n9tlbaAwdOibWJeP

george mav

DO NOT BE FOOLED BY UR !!

They offered £70 for IPhone 8+ 256gb in fairly good condition, After a whole week they get back to me offering me only £40 I declined the offer and they stole the original box, brand new earphones, charger, matching documentation plus the apple stickers… what gets me is the box also was original to the phone with matching imei number on back of box…. I’m really not happy.

Jon Baker

Offered half the original quoted recycle price after it was assessed, the phone was immaculate and they hugely under valued, so I declined, I was then offered an increased amount, still way off the original quote so declined again, clearly chancers trying to massively underpay an items worth, avoid!

Bullet Point

Actual price paid was nearly half the initial offer despite phone being in good condition.

Lure you in with high prices. Actually pay rock bottom

Danial Holland

Awful service and the price was well off!!! Nothing wrong with my item and they took over £50 off the price originally. Don’t make the same mistake I did. Plz use another site!

Dean Jones

Bought a "refurbished" phone from this company which failed a few months later. They refused to honour the warranty. They made some completely invented claims that the failure must have been due to the phone being dropped and that a few minor scratches on the back of the phone was evidence of this, despite there being no visible damage to the phone body or screen. Avoid.