ICÓNICO - Cardedeu, Barcelona

Jordi M.

Muy profesionales. El departamento comercial super atento. Atención al cliente espectacular.

Claire D.

Unfortunately we have had a VERY BAD experience with this company and don’t feel we can recommend them. We ordered online a Cocoon JP Marble Column Sink and asked for a ‘white’ or ‘blanco’ version. We shared a reference picture of the white sink we wanted. We were told by the Iconico representative what sink we should order on this basis and as they are the experts we trusted them and ordered. We were also offered a discount on retail price of Cocoon products of circa 40% discount.
The sink took many weeks to arrive and when we unpacked it / it was grey! Not white like we had asked! Even worse the basin water didn’t drain as the sink shape was wrong so the water just sits in the basin and doesn’t leave as the basin has been cut way lower than the drain mechanism. So now we have a wrong colour sink that doesn’t drain so not fit for purpose. Sadly Iconico are blaming the fact that the sink is totally grey colour (with no white colour ironically at all in it - as being a ‘natural marble variation’ which is of course not true it’s just the wrong colour) Unfortunately they have taken weeks to answer and have not offered a reasonable solution. They have constantly blamed Cocoon for all the issuee we have raised and hidden behind Cocoon. We have suggested swapping the sink to the correct requested sink colour eg white or to refund us but now we have no choice but to go to court as they are also refusing to refund or swap. They suggested they might be able to fix the sink but suggested a 12 week turnaround with no guarantee plus it’s the wrong colour sink we would receive back which is obviously all unreasonable timescales on top of the 5 weeks it’s taken to get any sensible answer. So beware as you can’t be sure you will receive what you ordered, can’t be sure of getting replies without constant chasing and can’t be sure of any expert advice as we ordered an expensive white sink and got a faulty very much grey colour sink that isn’t usable! Be careful who you give your money too and make sure they have a good honourable reputation as our experience with Iconico has been stressful and upsetting!

guillem P. C.

Federico E.

Gerard C. N.

J C.

Óscar G. M.

GG